The Basic FAQs
How do I contact customer service?
Feel free to drop us a line anytime. Seriously! Email or chat are the easiest and fastest ways to reach us and we’ll do our absolute best to respond as quickly as possible. Remember to include your order number if possible.
Email Us: email@example.com
Chat with Us: Here
Call Us: (877) 959-5002
How can I reach Rhone by phone?
The fastest and easiest way to reach us is through Live Chat by clicking on the chat bubble at www.rhone.com or by emailing firstname.lastname@example.org
. Our amazing Support team is standing by just waiting to give you an awesome experience.
If you would prefer to speak with someone on the phone, however, we do understand! We have limited telephone support, so please give us a call at (877) 959-5002
. Simply leave a message and someone will get back to you within 24 hours.
How and where did Rhone begin?
Rhone was the collective vision of a small group of weekday warriors. For years, we were frustrated by the lack of activewear designed for men and wanted something better. With that in mind, we set out to design premium apparel that is made for motion and engineered to endure.
Advanced materials and state of the art technology are combined with heritage craftsmanship to create a new standard in activewear. Every product tells a story of premium performance, reminding its wearer to push themselves physically without having to sacrifice comfort and style.
Beyond our product offering, Rhone is founded on principles of progress and integrity. Just as we aim to become better as a company, we invite men everywhere to raise the bar and join us as we move Forever Forward. #wheninrhone
Where did the name Rhone come from?
Rhone is a beautiful river and valley in Switzerland and France. We love that area of the world and it has the perfect mix of aesthetic and function which is what we strive for as a brand.
Where are Rhone products made?
All of our products are designed at our headquarters in Stamford, CT. We’ve established relationships with some of the best textile mills and factories in the world. Our products are constructed in Peru, Columbia, Taiwan, China, and Malaysia with the deepest consideration and care. We have a warehouse in Draper, UT where we store and ship our clothes to you!
How are your products sized?
Our products are made to fit active men better than anyone else. We take great care to stay true to our sizing. Check out our Sizing Chart or by clicking “Find My Size”, which you can access on every product page. We take great care to stay true to our sizing chart, so you can always expect a great fit. However the best way to know what size you are is to try it on. We accept returns if you take it home and really feel you need to move up or down a size.
What kind of technology does Rhone have?
Out of the many activewear brands out there, our performance technologies and taste for premium fabrics are what sets us apart. Rhone fabrics are sourced from across the globe to provide high-performance activewear for men - which means they endure everything from a tough commute to a rough terrain to an intense gym workout.
From anti-odor GoldFusion, where the fabric is treated with a microbial gold treatment, to SeaCell, where the fabric is literally giving vitamins to your skin, our clothing is engineered for the Rhone man lifestyle. The life that you take from the boardroom to the bar, from the sea to the city, to meet the undiscovered, undaunted.
It is an honor to earn a place in your adventures, and we pledge to never compromise your trust in quality.
We are meticulous about fit. Constantly measuring, gathering feedback and making adjustments to create a comfortable and consistent fit for every piece we make.
Each season we like to bring you a few colors that we know you love while introducing you to some new ones that you are bound to love. We choose bold, not overbearing, colors.
When it comes to fabric, we refuse to sacrifice performance for profit. Fusing premium fabrics with advanced textile technology creates apparel that withstands the rigors of any activity.
SHIPPING RELATED FAQS
You can find your tracking link once your order has shipped by following these simple steps:
- Visit www.rhone.com
- Sign into your Rhone Account.
- From the home screen, scroll down to where it says “Order History”
- Click on the word “status” that corresponds with the order you are interested in tracking.
- Click "Order Details" in the top right corner and your tracking information will pop up.
How much does shipping cost?
We offer free standard shipping on all orders both ways (no minimum). If you’d like expedited shipping, we have different options available including expedited and overnight.
||5-7 Business Days
||2 Business Days
||1 Business Day
Why is my tracking number not working?
Sometimes it can take up to 24 hours for the tracking number to be updated and accurate.
Please make sure to wait 24 hours from the day your order was shipped to get updated tracking information.
If it has been longer than 24 hours, please contact us at email@example.com
or through Live Chat and we’d be happy to help you!
How long will it take to receive my order?
We offer free standard shipping on all orders both ways (no minimum) for all domestic orders. If you’d like expedited shipping, we have different options available. Orders placed before 4pm EST will be processed same day. Please note that this does not include weekends or holidays. Purchases made after 4pm EST will not be shipped out until the next business day. If you order after 4pm EST on a Friday, your order will ship out on the following Monday. Please refer to the chart below for rates/average shipping times.
||5-7 Business Days
||2 Business Days
||1 Business Day
Do you ship internationally?
Rhone now ships worldwide!
We have partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org
Which countries do you ship to?
International shipping is currently available WORLDWIDE from Rhone. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
Can I check the status of my international order?
Who should i contact with questions about my international order?
Can i return my international order?
Yes, we do accept international returns. Please process your return with International Checkout by logging into to your International Checkout account and requesting a return authorization. Please be advised that the customer is responsible for all return shipping costs.
What if I do not want to pay for international shipping and duty costs?
What do I do if my package was lost in transit?
We ship via USPS (standard) and FedEx (expedited and overnight) which provide a secure and easily trackable method of shipping. If your package gets lost in transit, we will do all we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package, we cannot be responsible for shipped and delivered items that have been lost or stolen.
If you have any questions, please contact us at email@example.com
. Enjoy your gear!
Can I ship to a military address?
First of all, we are grateful and ever indebted for your service. We are happy to ship to any APO or FPO addresses completely free! Just visit www.rhone.com to place your order!
How can I change my shipping address?
Input the wrong address? No problem! Please reach out through Live Chat or email as soon as your realize the address is incorrect and we will do our very best to get it updated! Please note that we try very hard to get your orders out the same day it is placed and as such, there will be times when we are unable to adjust the address.
I’m giving Rhone as a gift. Can you ship an order without a receipt in the package?
First of all, way to go. You win gift-giver of the year. Secondly, each Rhone order comes with a packing slip, but not a receipt. The packing slip will not show the cost of the items purchased, it will only show the shipping address and which items were included.
I’m giving Rhone as a gift. Do you offer gift wrap or gift messaging?
We do! We offer gift box (small and large) fna gift wrap options. Small gift boxes are $0.99 and large gift boxes are $1.99. Gift wrap is $4.99. You can add by clicking “I’d like a gift box or gift wrapping” at check out.
We also offer FREE gift messaging on any order. Just be sure to click “I want to add a gift message” at checkout.
Rhone Returns and Exchanges
What is the Rhone return/exchange policy?
Not quite what you thought it would be? We can help with that! Send your items back within 45 days after the date of shipment for a full refund. Just visit returns.rhone.com
to process your return or exchange your items and get your free return label!
Just remember that all returned items must be in their original, unworn, unwashed condition with hang tags still attached to receive a refund. Items returned in their original, unworn, unwashed condition after 45 days are only eligible for Rhone credit (and who said that was a bad thing?). Items not sent back in their original, unwashed, unworn state are not eligible for a cash refund. Note: All items sold in the Sale collection are final sale items. As such, only product exchanges and in-store credit (no refunds) are allowed.
Once your item has been received by the warehouse, please allow 48 hours for your return to be processed. All refunds will be credited back to the credit card or method of payment used at the time of purchase. Refunds take 5-10 business days to process once the refund has been issued.
Please note that unfortunately at this time we cannot accept returns or exchanges on international orders.
Have unanswered questions? Please feel free to email us at firstname.lastname@example.org
I want to try on Rhone before buying. Do you have any retail locations?
We have partnered with only the best retail locations so that you can try on Rhone at a store near you. Please visit the below link to view the current retailers that sell Rhone:
Don’t have a location near you? Don’t worry-we offer free returns and exchanges so you can make sure you get the perfect fit!
What is the Walden House and how do I visit it?
Rhone's Walden House is a mobile store and showroom embarking on a multi-city tour. To develop Walden House, Rhone partnered with New Frontier, a designer leading the tiny house movement. The 192 sq. ft. space was created with an elevated attention to detail similar to Rhone’s products, and with nature in mind.
To learn current location and hours, please visit https://www.rhone.com/pages/rhone-walden-house
Where can I follow Rhone on social media?
Make sure to follow us on
Facebook (Rhone), or
to stay up to date on all the latest news, information about sales, and more!
Can I buy a Rhone gift card?
Rhone Payment Options
We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
PayPal and Amazon Pay are now available for Android and iPhone users as well as online at www.rhone.com
I put in the wrong billing address. How can I change it?
Wrong address? No problem! Please reach out to us as soon as your realize an issue! The best and easiest way to reach us is through Live Chat at www.rhone.com
or via by emailing email@example.com
I ordered the wrong item and want to adjust my order. How can I change it?
Wrong color or size? No problem! Please reach out through Live Chat (www.rhone.com
) or email (firstname.lastname@example.org
) as soon as your realize your order is incorrect and we will do our very best to get it updated! Please note that we try very hard to get your order out the same day it is placed and as such, there will be times when we are unable to make any changes to your order. But don’t worry! We offer free returns and exchanges if you receive the item and it still doesn’t work out for you!
I used the wrong credit card on my order. How do I change it?
Unfortunately, because we do not store credit card info, we are unable to change it on your order. If it is an issue to have the order charged on that particular card, please reach out to us as soon as possible via Live Chat on our website (www.rhone.com
) or via email (email@example.com
) and we can cancel your order. Please note that we try very hard to get your order out the same day it is placed and as such, there will be times when we are unable to cancel your order.
It’s Friday and I need my order by Saturday. What shipping method do I choose?
Weekends are tricky in the shipping world, but don’t worry, we’re here to help. If you need your package by Saturday and it is already Friday, please be sure to pick Overnight-SATURDAY DELIVERY. Otherwise your package will arrive on Monday.
How long will hemming my pants take?
We are happy to announce that we offer complimentary hemming on our Commuter and City Pant! Hemming can take an extra 5-7 business days, so please plan accordingly. We will do our hardest to get your pants hemmed and sent out to you ASAP!
I didn’t see that you offer complimentary hemming but I want my Commuter Pants hemmed. What do I do?
Need your pants hemmed? No problem! If you have already purchased a pair of Commuter or City Pants we would be happy to reimburse up to $15 if you take them to you local tailor. Once hemmed, just email us the receipt at firstname.lastname@example.org
and we will credit your order that amount! Please do not ship them back to the warehouse to be hemmed once purchased and received.
I want to get other Rhone pants besides the Commuter and City Pant hemmed? Do you offer hemming services on all pants?
Unfortunately at this time we only offer complimentary hemming services on our Commuter and City Pants.