Help & Support
We want the Rhone online shopping experience to be simple and easy. We believe that great customer service should exceed expectations and resolve issues the first time around.
|Standard||FREE||5-7 Business Days|
|Expedited||$25.00||2 Business Days|
|Overnight||$65.00||1 Business Day|
International shipping is now available on Rhone.com! Simply go to www.rhone.com, choose your country in the top right hand corner, and shop to your heart’s content in your country’s currency. You may pay by credit card, PayPal or bank transfer. Once you place your order, please direct all inquiries to email@example.com. Please note that international orders can take up to 2 days to process.
International shipping is currently available worldwide. We also ship to APO / FPO addresses.
To check the status of your order or track your package, please login to your Rhone.com account and scroll down to “Order Status”.
All inquiries regarding your international order should be directed to the Rhone customer service team by emailing firstname.lastname@example.org or chatting with them via the Rhone.com webpage.
Yes, we do accept international returns. However, please be advised that the customer is responsible for all return shipping costs. Simply email us at email@example.com to notify us of your return and then send your return package to the following address:
271 West 12800 South
Draper, UT 84020
ORDER NUMBER: XXX
After we’ve processed your return, we’ll send you an email confirmation to let you know that your refund, new item, or store credit is on its way. If your return is for store credit or a new item, it will be available as soon as your return is received and processed (typically 1-2 business days after delivery to our warehouse). If your return is for a cash refund, please allow additional processing time of up to 10 days after we receive your return for your bank to post your refund.
All items sold in the Surplus collection are final sale items. As such, only product exchanges and in-store credit will be allowed (no refunds).
Please note that we do not unfortunately offer free return shipping on international orders at this time.
Please note that we don’t accept returns of Rhone items purchased from third-party retailers (Equinox, REI, Nordstrom, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.
Please note that unfortunately at this time we cannot accept returns or exchanges on international orders.
Please include on your email the following information:
- Your original Rhone order number
- Your current shipping address
- Photographs of the defective or damaged item
- A brief description of the defect or damage. Did this occur over time, or did it happen all at once?
- The PO number on the garment (this will be on the label under the care instructions and will be in the format PO# XXXX