FAQ

    • Will my loyalty status or tier be determined based on what I’ve already spent with Rhone? 
    • Yes, customers with past purchases can be added into the appropriate VIP Tier based off of their previous orders, however additional points will only start occurring with the launch of this new program structure. 
    • What happens when I return items? 
    • If you return items, your status will adjust to reflect the return (so if you’re in Elite and a return brings your total spending below $400, you’ll revert to Member). Your account status can be accessible via your account center or logged in on our rewards page
    • When do points expire? 
    • Points are valid for 24 months from the date of the last qualifying purchase.
    • What doesn’t count towards my Rhone Rewards status?
    • Any gift cards or promotional discounts applied to an order total, sales tax and shipping costs don’t count towards your rewards status.
    • How do I join Rhone Rewards?
    • Go to rhone.com/pages/rewards and click on “Sign Up”. Then enter your email address, create a password, and check your email for a message from us to confirm your account. Once done, log in as usual and get you’ll start accumulating points and free 2-day shipping immediately.
      Note: Already purchased with us? Activate your account using the same email address that you entered at checkout to add a point to your account for every $ you just spent.
    • How Can I check my Rhone Rewards balance? 
    • To view your current points balance, simply select the “Rewards" hyperlink at the top of our homepage and sign in. Your points balance will populate under the ‘How to Reach Next Level Status’ heading of this page and can also be viewed in your account center. 
    • How do I spend my points?
    • Open your shopping cart via the shopping basket icon on the upper right-hand side of the page, then select "Checkout". Point redemption on third-party checkouts is not currently available. Use the dropdown on the checkout page to choose your discount amount.
    • I can’t log into my account
    • Please reset your password by selecting the "Forgot Password" link on the Account sign in page. We'll send an email to the address on file that will prompt you to reset your password, then sign in as usual! If you're still having issues, please contact us at service@rhone.com
    • My points aren’t showing up in my account (ie liking on social media)
    • You must like / share / follow us via the modal on the Rhone Rewards page for points to automatically register in your account. Please note that it may take up to 24 hours for your point balance to adjust. If your balance still doesn't look right after this time, please contact our Customer Service Team at service@rhone.com and they can help!