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Will my loyalty status or tier be determined based on what I’ve already spent with Rhone?

Yes, Customers with past purchases can be added into the appropriate VIP Tier based off of their previous orders, however additional points will only start occurring with the launch of this new program structure.

My points aren’t showing up in my account (ie liking on social media)

You must like / share / follow us via the modal on the Rhone Rewards page for points to automatically register in your account. Please note that it may take up to 24 hours for your point balance to adjust. If your balance still doesn’t look right after this time, please contact our Customer Service Team at [email protected] and they can help!

When do points expire?

All points expire after 1 year of inactivity. To remain an active Rhone Rewards member you must complete at least one of the following activities: ​​ Make a purchase Receive a perk/reward (excludes birthday rewards) Refer a friend completion Redeem points ​​ Customers who exceed the 1 year timeframe without completing one of the above-mentioned actions will lose their accrued point balance.

What doesn’t count towards my Rhone Rewards balance?

Any gift cards or promotional discounts applied to an order total, sales tax and shipping costs don’t count towards your rewards status.